Privacy Policy
Effective Date: 08 March 2025
- Introduction
Golden Adventure Tourism LLC (“Golden Adventure Tourism,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your personal information in compliance with the United Arab Emirates (UAE) Data Protection Laws and the General Data Protection Regulation (GDPR) of the European Union (EU) where applicable.
By using our website, booking services, or engaging with us in any manner, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.
- Data Collection and Use
We collect personal data to provide and improve our services. The types of data we collect include but are not limited to:
- Personal Identifiable Information: Name, address, email, phone number, date of birth, nationality.
- Payment Details: Credit/debit card details (processed securely through third-party providers).
- Travel Documents: Passport, visa details, and medical information (when required for travel arrangements).
- Communication Data: Messages and inquiries sent to our team.
- Technical Data: IP address, browser type, and website usage data via cookies.
We process this data based on the following legal grounds:
- Contractual Necessity: To fulfill bookings and travel arrangements.
- Legal Obligation: Compliance with UAE and international travel regulations.
- Legitimate Interest: Business analytics, customer service, and fraud prevention.
- User Consent: Marketing communications and cookie-based tracking (where applicable).
- Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic.
By continuing to use our website, you agree to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help improve your browsing experience by remembering your preferences and collecting information about website usage.
Types of Cookies We Use
- Essential Cookies – Required for website functionality (e.g., login, security). Disabling these may affect site performance.
- Performance Cookies – Help us analyze website traffic and improve our services (e.g., Google Analytics).
- Functional Cookies – Store user preferences (e.g., language, region).
- Marketing & Advertising Cookies – Track browsing behavior for targeted advertising. Third-party providers (e.g., Google Ads, Meta) may use these.
Some cookies are first-party (set by our website), while others are third-party (set by external services we use).
Managing Cookie Preferences
You can control or disable cookies through:
Our cookie consent banner (accept, reject, or customize settings)
Your browser settings (block or delete cookies)
Third-party opt-out tools (Google Ad Settings, Your Online Choices)
Please note: Disabling certain cookies may affect website functionality.
Third-Party Services & Cookies
We may use third-party services that collect data through cookies, such as:
- Google Analytics (website traffic analysis)
- Meta (Facebook) Pixel (marketing and ad tracking)
- Payment Processors (secure transactions)
These providers follow their own privacy policies, and we encourage users to review them.
- Data Retention
We retain personal data only as long as necessary for:
- Service fulfillment (e.g., travel bookings and support).
- Legal obligations (e.g., financial record-keeping for 7 years).
- Marketing communications (3 years, unless consent is withdrawn). After expiration of these periods, data is securely deleted or anonymized.
- User Rights
Under GDPR and UAE laws, you have the right to:
- Access your data – Request a copy of your personal information.
- Rectify inaccuracies – Correct incorrect or outdated data.
- Request deletion – Ask for your data to be erased (subject to legal obligations).
- Object to processing – Opt out of direct marketing and certain data uses.
- Data portability – Receive your data in a machine-readable format.
- Withdraw consent – Stop receiving marketing communications at any time.
To exercise these rights, email us at [email protected]. Requests will be processed within 30 days, subject to verification.
- Data Sharing and Transfers
We may share personal data with:
- Third-party service providers (e.g., payment processors, tour operators, hotels) for fulfilling bookings.
- Legal authorities when required by UAE law or international regulations.
- Business partners under confidentiality agreements (with data protection safeguards in place).
For EU residents, personal data collected by Golden Adventure Tourism is primarily processed in the UAE for the purpose of fulfilling travel-related services. If we transfer your data outside the European Economic Area (EEA) (e.g., through third-party service providers or cloud storage), we ensure that appropriate safeguards are in place. This includes relying on Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms to protect your data in accordance with GDPR requirements.
- Data Security
We implement industry-standard encryption and secure storage measures to prevent unauthorized access, modification, or loss of data. In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as per GDPR and UAE regulations. - Third-Party Services and Content
Our website may contain links to third-party services or content provided by external partners. We are not responsible for their privacy practices and advise reviewing their policies before sharing personal data. - Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you via email. - Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email: [email protected]
📞 Phone: +971 4 123 4567 / +971 56 786 8771